Question 1

Are you an official Prusa service?

Accepted Answer

We are an independent service specialised in Prusa printers. We are not part of Prusa Research. We have completed Prusa Academy training — the certificates are on the homepage. Every repair comes with a report.

Question 2

How do I send the printer in?

Accepted Answer

In Ostrava, Prague or Brno we take it in person — time and place by phone. Otherwise a partner courier collects it across Czechia and Slovakia. Parcel shops and lockers will not accept a printer because of the size. We can send an empty box only for the smaller MK3 and MK4. The guide is on How to send a printer. We also accept machines from Austria and Poland; transport from there is agreed with the request.

Question 3

How long does a service take?

Accepted Answer

We confirm the date from the fault and parts availability. After we receive the printer we run diagnostics and send a quote and a time estimate. If a part has to be ordered, it can take longer — we tell you in the order chat before that happens.

Question 4

What does diagnostics cost?

Accepted Answer

Diagnostics is a flat 490 CZK excl. VAT and is always charged. With transport both ways (150 + 150 CZK) diagnostics alone is 790 CZK excl. VAT (956 CZK incl. VAT). Routine maintenance from 1,480 CZK, a workshop repair from 2,170 CZK, and a major service, upgrade or rebuild from 3,550 CZK, all excl. VAT. Parts are extra. We invoice in CZK.

Question 5

Do you service brands other than Prusa?

Accepted Answer

Yes. We specialise in the Prusa family (MK2, MK3/MK3S+, MK4/MK4S, MINI, CORE One, MMU) and we regularly service other FDM and SLA printers. For unusual machines we confirm the price after diagnostics, depending on parts.

Question 6

What warranty do you give?

Accepted Answer

Work we carry out is covered for 6 months. If the same fault returns, we repeat the work free of charge. The warranty does not cover a clogged hotend (ordinary wear that depends on the filament).

Question 7

How do I see the status of my order?

Accepted Answer

After we accept the request you get the order number and a personal link by email. The status page shows the repair stage, the provisional date, the quote and a chat with the technician — no account needed.

Question 8

Can I email the technician?

Accepted Answer

Yes. You can reply to our notification emails and the reply is written into the order chat. Keep the order number in the subject. We reply on business days.

Common questions